Shipping Policy

Processing Times

Charles’ Custom Creations offers both ready-to-ship and made-to-order products. Processing time is the time required to prepare or create your order before it is given to the shipping carrier.

Our standard processing estimates are:

• Ready-to-ship products: 1–2 business days

• Most personalized and made-to-order products: 3–5 business days

• Custom portraits and 3D crystal orders: 5–7 business days

Business days do not include weekends or holidays.

Processing begins after we receive all required personalization details, photographs, wording, and other order information. If design approval is required, revisions or delayed approval may extend the processing time.

Orders containing products with different processing times may ship together based on the item requiring the longest production time.

Shipping and Delivery

Shipping rates and available delivery methods are shown at checkout.

After your order ships, delivery time depends on the carrier, destination, weather, holidays, and other conditions outside our control. Most domestic orders arrive approximately 2–7 business days after shipment, but carrier delivery dates are estimates and are not guaranteed.

Processing time and shipping time are separate. The estimated delivery window begins after production is complete and the order has been transferred to the carrier.

Tracking Information

When tracking is available, you will receive a shipping confirmation containing your tracking number. Tracking information may take 24–48 hours to begin updating after the carrier receives the package.

Orders Needed by a Specific Date

If your order is needed for a holiday, event, or other specific date, please contact us before ordering.

We will gladly review the requested timeline, but delivery by a particular date is guaranteed only when Charles’ Custom Creations confirms that commitment in writing.

Local Pickup

Local pickup may be available at checkout for eligible orders.

Myrtle Beach pickup: Please wait until you receive a notification confirming that your order is ready before arriving.

Tease Me Hair Salon pickup in West Union, West Virginia: Orders are delivered to Tease Me Hair Salon in consolidated shipments approximately twice each month. Pickup timing depends on the next scheduled delivery and may take longer than standard production time. You will be notified when your order is ready for pickup.

Orders selected for local pickup do not incur a shipping charge. Please do not travel to either pickup location until you have received a ready-for-pickup notification.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if an address needs to be corrected.

Once an order has shipped, we cannot guarantee that the carrier can redirect it. Additional shipping charges caused by an incorrect or incomplete customer-provided address may be the customer’s responsibility.

Lost, Delayed, or Damaged Packages

Charles’ Custom Creations is not responsible for carrier delays or packages marked as delivered by the carrier. However, we will assist you with locating a delayed or missing shipment whenever possible.

If your package arrives damaged, contact us promptly at shop@charlescustomcreations.com. Please keep the product, packaging, and shipping materials and provide clear photographs so we can evaluate the issue and help make it right.

International Orders

International shipping may be available for certain products and destinations. Customers are responsible for any customs duties, taxes, import fees, or other charges assessed by the destination country.

International delivery times vary and may be affected by customs processing.

Questions

For shipping, delivery, or pickup questions, contact us at shop@charlescustomcreations.com.