Refund policy

Refund Policy

Personalized and Custom-Made Products

Because personalized, customized, and special-order products are created specifically for you, they cannot be returned, exchanged, or refunded because of a change of mind, incorrect information submitted by the customer, or dissatisfaction with a customer-approved design.

If a personalized or custom-made product arrives damaged, defective, or different from what you ordered, please contact us promptly so we can evaluate the issue and make it right.

Eligible Non-Custom Products

We accept return requests for eligible non-personalized products within 30 days after delivery.

To qualify for a return, the item must be unused, unworn, in its original condition, and returned with its original packaging and any included accessories or tags. Proof of purchase is required.

To request a return, email shop@charlescustomcreations.com before sending the item back. If your return is approved, we will provide return instructions and the correct return address.

Items returned without prior approval will not be accepted.

Return Shipping

Customers are responsible for return shipping costs on eligible returns made because of a change of mind or personal preference. Original shipping charges are non-refundable.

Charles’ Custom Creations will cover reasonable return or replacement shipping costs when we confirm that an item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us promptly at shop@charlescustomcreations.com.

Please include:

• Your order number

• A description of the problem

• Clear photographs of the item, packaging, and shipping box when